Return and cancellation policy
At GST 3D, we want you to be pleasantly surprised and that your shopping experience meets your expectations. But we understand that if for some reason, the order does not meet your needs or if you have made a mistake in the purchase process, you wish to return it.
To do this, you have 15 calendar days to return your order from the time you receive it, under applicable law, and we will refund 100% of the amount of the product. Once the period of 15 calendar days has expired, returns will not be accepted.
To request a refund, you only have to contact us at firstname.lastname@example.org and indicate the item/s of the order you wish to return, attaching an image of it and the reason why you are returning it. Important: no return will be made if it has not been previously communicated. If you send us any product without having contacted us, we will have to reject it until you complete the steps described above.
The items must arrive at GST 3D protected and in additional packaging to the original product. Return shipping costs will be borne by the customer, except there has been an error on behalf of GST 3D (Ex. you order green and we sent red).
The refund will be made no later than 48 hours after checking the product.
We hope to manage the incidents in the best possible way, for everyone’s benefit. We only ask for a little bit of patience in this return process.
We understand that you might not consume your order within 15 days, then you will be applicable to the 15-calendar-days-after-purchase policy. This will only apply to the orders that were claimed damaged after 15 days of purchase. With valid proof, you will be able to claim a discount for your next order.
If you decide to cancel your order after finalizing the purchase, you may do so without any charge and without providing any reason, as long as the order has not yet been shipped.
To cancel, you must contact us through the following email address: email@example.com within 24 hours after the order has been placed.
If 24 hours have passed that the order has left GST 3D, the cancellation can no longer be made. To return the order, you will have to do it once you have received it and follow the return conditions mentioned above.